Long-Term Care Ombudsman

Find Services and Supports

Older adults and people with disabilities who need Long-Term Care Ombudsman support should visit MAP or reach out to their local AAA.

Support for Long-Term Care Residents

The Maryland Long-Term Care Ombudsman Program advocates for the health, safety, well-being, and rights of residents in assisted living and nursing homes. Ombudsmen work at the direction of the resident and only take action with the resident's consent. Ombudsman services are resident-directed, confidential and provided free of charge.

The Maryland Long-Term Care Ombudsman Program also improves the quality of care and increases the quality of life for over 54,000 Maryland residents living in long-term care by advocating for laws, regulations and policies that benefit residents. Ombudsmen visit Maryland’s 1,850 assisted living and nursing homes nearly 7,000 times each year, resolving approximately 3,300 complaints from residents.

Supports and Services Provided

Empowers residents to direct their own lives
Investigates complaints made by or on behalf of residents
Listens to residents about their concerns and wishes
Educates residents, staff and the community about resident rights
Offers ideas and discusses options to resolve resident concerns
Advocates on behalf of residents
Supports resident and family councils