Senior Call Check and Social Connections
Important Changes to the Senior Call Check Program!
Maryland’s Senior Call Check Program is now Senior Call Check and Social Connections Program, with expanded options and services to support more older adults and people with disabilities. Eligibility is now open to Marylanders age 60 and older, and a weekly Live Call feature has been added to the program.
Daily Check-In Service for Older Adults
Senior Call Check and Social Connections provides an additional layer of comfort for older adults who live alone and their families. Automated calls or text messages are sent each day between 8am and 4pm, at the hour of the participant's choosing, and the participant is prompted to respond. If there is no response, two more automated calls or texts are made, before an alternate contact is notified. If Senior Call Check is unable to reach an alternate, non-emergency service providers are contacted and asked to conduct a welfare check.
The service is free to Maryland residents 60 and older. For additional information about the program review the Senior Call Check and Social Connections Terms and Conditions.
New Option: Senior Call Check Live
The program now offers weekly live check-ins as an additional service to the daily automated check-ins. Calls from a live, trained representative can provide additional support and social connection for those who need it.
Senior Call Check Program Information
Any Maryland resident 60 years old or older who has a landline or cell phone (TTY is available) is eligible to participate. Alternates should be reliable adults who are aware of their role in the program, agree to participate, and have a reliable phone connection.
If the participant does not have an appropriate alternate, a third-party contractor of the Senior Call Check program will make one live call to the participant. If the participant does not respond to that call, then the contractor will notify local nonemergency services to initiate a welfare check request.
There are three ways to initiate the application process. After submitting an application, please allow up to 10 days for a program administrator to reach out to you. If you have not heard from a program administrator by then, call 1-866-502-0560 to ask for an update on your application.
- Complete and submit the Senior Call Check Online Application.
- Download, print, complete, and mail the Enrollment Application Form - PDF - 142.01 KB to Senior Call Check and Social Connections, 4 N. Park Drive, Suite 202, Hunt Valley, Maryland 21030.
- Call toll-free at 1-866-50-CHECK (1-866-502-0560) and request a paper application to be mailed to your home.
Office Hours: Senior Call Check program administrators are available Monday through Friday from 8am to 5pm, and Saturday 9am to 3pm.
Service Schedule: Automated calls/texts go out seven days a week from 8am to 4pm, except New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Contact Information: Call 1-866-50-CHECK (1-866-502-0560) or fill out the Contacting Senior Call Check form and someone will get back to you as soon as possible.
- What if I miss my daily calls/texts? Participants who don't respond to any of their automated calls or texts should call 1-855-765-3148 or fill out the Senior Call Check Check-in Form as soon as possible to avoid initiating the Alternate notification process.
- What is the difference between Senior Call Check and other alert programs I see on TV? Senior Call Check is a free program that does not provide live operator assistance (only a weekly social connections check-in option under the Senior Call Check Live feature). Senior Call Check will not call 911 like paid service providers.
- Is there a way to temporarily pause the service? You can place a temporary hold on calls by calling 1-866-502-0560 filling out the Pausing Senior Call Check form. Pauses can take between 48-72 hours to take effect.
- How do I disenroll from the program? Call 1-866-502-0560 to disenroll from Senior Call Check. It may take up to seven days to confirm and process your request.
- What if I want to make changes to my service? You can change your phone number, address, emergency contact, and check-in schedule by filling out the Senior Call Check Information Change form.