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Department of Aging

Senior Call Check and Social Connections Terms and Conditions

Senior Call Check and Social Connections

Program Information

Senior Call Check and Social Connections (Program) is a free service that provides automated check-ins to program participants (Participants) by telephone. Participants are prompted to respond to the check-in by pushing a button on their phone. If there is no response to the prompt, the Program will send up to two more additional check-ins before calling the Participant’s chosen alternate contact (Alternate). If the Alternate answers the phone or the call goes to voicemail the call will be deemed a successful contact. If the Alternate cannot be reached, a Program representative will place a live call to the Participant (first) and Alternate (second) before notifying local nonemergency services to request a welfare check. See the No Alternate Chosen section below for additional information on what happens if the Participant has not chosen an Alternate. For additional program information, visit seniorcallcheck.maryland.gov

Eligibility Requirements

Maryland residents age 60 and older who have a landline or cell phone (TTY is available) are eligible to be Participants in the Program.

Alternates should be reliable adults who understand their role and agree to participate. They should also have a reliable phone connection.

No Alternate Chosen

If a Participant cannot assign a suitable Alternate, a third-party contractor of the Program will place one live call to the Participant. If the Participant does not respond, the contractor will notify local nonemergency services to request a welfare check.

Verification Process

Participants will be notified when they are accepted in the Program and informed when the daily call checks will begin.

If an application is denied, the applicant will be informed why. 

Additional information may be collected during the verification process to assist local nonemergency services if they are needed to respond to a welfare check request. Providing this additional information is optional, and may include vehicle information, notable health conditions, and contact information of others who have access to the Participant’s home.

Suspending or Cancelling Services

Participants can temporarily suspend check-in services for up to 30 consecutive days, or cancel services entirely by calling 1-866-502-0560. Please allow between 2-7 business days to process the request. 

Senior Call Check Live

This optional service includes weekly live calls from Program representatives who provide a more personal check-in experience through a brief conversation. If the Participant declines the call, no alert is triggered and no further action is taken.

Rules and Standards 

In order to participate in the Program, a Participant must agree to the following rules and standards. The Program may terminate a Participant’s enrollment for misuse of the service, or for failure to follow any of the Terms and Conditions.

  • Application Procedures: Participants must apply on their own behalf, and cannot be enrolled by another person.
  • Call Blocking Features: Participants and Alternates must not have call blocking features engaged that would prevent automated or live calls from being received.
  • Notifications: Participants must notify Alternates and household members of their participation in the Program, and inform them of the Terms and Conditions.
  • Accurate Information: Participants must provide accurate information and update the Program promptly if there are any changes. Participants understand that changes may take three business days to take effect.
  • Consent to Distribution of Information: Participant consents to the Program sharing such Participant’s information for the purpose of providing the Program’s service. Participant agrees and acknowledges that the Program, an Alternate, any Program contractor, grantee, or other agent , nonemergency services, or any other party deemed reasonable by the Program in order to provide the Program’s service, may receive information provided by Participant to the Program.
  • Consent to Recording: Participant understands that live calls to and with Program representatives may be recorded, and Participant consents to such recording.

Limited Responsibility Statement

  • The Program’s only responsibility is to make calls or texts as described above.
  • The Program is not a substitute for live operator assistance, 911, a duress signal, panic switch, or medical or life alert system.
  • The Program does not guarantee that any emergency service or law enforcement agency will check on a Participant or that any welfare check will be made.
  • Participant understands and acknowledges that: (a) the Program is not responsible for the actions or availability of the Alternate; (b) the Alternate is not an agent or other representative of the Program; and (c) no Program representatives will ever conduct site visits, even during an emergency.
  • The Program is not responsible if someone other than the Participant responds to a prompt or answers a phone call.
  • The Program is not an insurer and provides no guarantees against loss or injury.
  • The Program is not responsible for false alarms or related fines, or any liability related to police response(s) including, but not limited to, personal injury, property damage, or the refusal of the police to respond.
  • The Program is not responsible for device, provider service, or power outages that result in the loss of phone service.
  • Participant acknowledges that the Program is authorized to engage with third parties (through contract, grant, or otherwise) to provide any services provided by the Program, and the Program is not liable for any loss, damage, or injury caused by such third parties.