How Does it Work?
Senior Call Check and Social Connections is a daily check-in services that provides an additional layer of comfort to loved ones of older adults who live alone. Calls or text messages are sent at a regularly-scheduled one-hour time-period between 8am and 5pm. If there is no answer, two more automated calls are made before emergency contacts are notified. If emergency contacts cannot be reached (does leaving a voicemail count as "reaching?), non-emergency service providers are contacted and asked to conduct a welfare check.
The service is free to Maryland residents 60 and older.
Senior Call Check Program Information
There are three ways to initiative the application process. Once an application is received, MDOA will follow up within 2-10 days to verify details.
- Complete and submit the Senior Call Check Online Application.
- Download, print, complete, and send the Enrollment Application Form.
- Call 1-866-502-0560 and request a paper application to be mailed to your home.
Office Hours: Monday through Friday from 8am to 5pm and Saturday 9am to 3pm.
Service Hours: Seven days a week from 8am to 5pm.
Service Days: Every day of the year except New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Contact: Call toll-free at 1-866-50-CHECK (1-866-502-0560) or fill out the Contacting Senior Call Check form and someone will get back to you as soon as possible.
- What if I am on the phone during my daily call? Participants who miss their automated calls can follow up to verify their safety by calling 1-855-765-3148, or by filling out the Senior Call Check Check-in Form.
- What is the difference between Senior Call Check and other alert programs I see on TV? Senior Call Check is a free program that does not provide live operator assistance and will not call 911 like paid service providers.
- Is there a way to temporarily pause the service? You can place a temporary hold on calls by calling 1-866-502-0560 filling out the Pausing Senior Call Check form. Pauses can take between 48-72 hours to take effect.
- How do I disenroll from the program? Call 1-866-502-0560 to disenroll from Senior Call Check. It may take up to seven days to confirm and process your request.
- What if I want to make changes to my service? You can change your phone number, address, emergency contact, and check-in schedule by filling out the Senior Call Check Information Change form.